Overview
- How many steps are there when I use Caramel to buy a vehicle?
- How long do I have to complete checkout?
- What if I have an existing vehicle to sell or trade-in?
- If the vehicle you’re buying is more than 20 years old, you will be asked whether or not your intended usage of this vehicle qualifies for your state’s classic, antique, or vintage registration requirements. What are my state’s requirements?
Information
Offer
Identity
Financing
- Is financing required?
- What information do I have to enter to view my loan estimator?
- How do I select the down payment or term I want?
- Can I submit my lending application and then choose to skip financing?
- Will submitting a lending application result in a hard credit check or impact my credit?
- Who is my lender?
Protection
- What is protection?
- Is protection required?
- Is Caramel Care cancelable?
- What if my car still has any of its manufacturer’s warranty remaining?
- I bought Caramel Care. Who do I contact for questions or claims?
- How does financing work with Protection products?
Insurance
- Is insurance required?
- How do I get my insurance ID card?
- Does Caramel provide insurance themselves or through separate carriers?
- Can I add other cars and people to my policy?
- You ask for my social security number during insurance. Will this impact my credit?
- What if none of the coverage levels or deductible amount is right for me?
Transportation
- What are my options to get my vehicle?
- What is the difference between open transport and enclosed transport?
- How do I know I’m getting a good rate?
- How do I track my car?
- How do I contact you for updates or issues?
- How long does it typically take to have my car shipped?
Payment
- Can I use a credit card or pay in person?
- What is Plaid and how does it work?
- Will I be charged when I link my bank account?
- How do I know the exact amount that I will be charged?
- When does my payment need to be initiated in order for me to be cleared the same day?
- What DMV, title and registration fees am I being charged?